We understand that there may be occasions where the service or product provided by a supplier does not meet expectations. The BSL Administrator will investigate any complaints it receives. All efforts will be made to provide a resolution to the complainant within the scope of our complaints policy. Please note, whilst all efforts will be made to arbitrate any complaint, there may be scenarios where the nature of the complaint falls outside of the purview of BSL. Where this is the case, we will endeavour to provide you with the correct body/association to forward the complaint.

A Word document version of this complaint form can be downloaded here.

The complaints process can be viewed here.

– Step 1 of 4

Full Name *

Please note: if you are not the consumer, please provide details of your relationship with the consumer. All further correspondence will be directed to the consumer’s address (unless we receive written authority from said consumer).

Address *

Address Line 1

Address Line 2

City

State / Province / Region

Postal Code

Please use the address where the woodfuel was delivered)

Phone *

Mobile

Email *

Next

Supplier Name

Please identify the name of the BSL certified supplier.

BSL Reference Number

Deliver/Collection Date

Date

Time

Please note we can only receive a valid complaint if the wood/fuel was supplied within 30 days

Did you collect your order directly from the supplier?

• Yes
• No

Supplier Contact Name

Please include a supplier contact name if known

Next

Haver you informed the BSL registered business/supplier of the complaint?

• Yes
• No

If yes, when did you inform them?

If yes, have they responded to your complaint?

• Yes
• No

Outcome of response

Were you provided with an invoice/receipt? *

• Yes
• No

Please attach invoice (or email documents to complaints@bsladmin.org)

Click or drag a file to this area to upload.

Please provide photographs of the current fuel in storage. Available?

• Yes
• No

Add fuel storage photos here

Click or drag a file to this area to upload.

Next

Nature of complaint *

Visual Text

Please explain the nature of the complaint. Please try to keep your reply concise and relevant to points raised in the prior checkboxes.

Submit