We understand that there may be occasions where the service or product provided by a supplier does not meet expectations. The BSL Administrator will investigate any complaints it receives. All efforts will be made to provide a resolution to the complainant within the scope of our complaints policy. Please note, whilst all efforts will be made to arbitrate any complaint, there may be scenarios where the nature of the complaint falls outside of the purview of BSL. Where this is the case, we will endeavour to provide you with the correct body/association to forward the complaint.
A Word document version of this complaint form can be downloaded here.
The complaints process can be viewed here.