Scams | Fraudulent Certificates and fake websites

The following information has been developed and distributed by the UK Pellet Council.

Please be aware that there are currently numerous fraudulent certificates in circulation across Europe that are being presented to potential customers, including certified Traders, as evidence that the product they are purporting to sell is ENplus® certified. The certificates look authentic and appear to be issued by approved certification bodies but usually contain an ENplus® ID that belongs to an entirely different company.

It is recommend that you check the validity of any company that presents themselves as certified on the ENplus® website (click here for Producers and here for Traders) or forward a copy of the certificate and other supporting evidence to for verification. In particular over recent weeks there has been a high number of companies offering pellets apparently produced in Turkey. There is only one active ENplus certified company in Turkey. The high tonnages of pellets being offered strongly suggests that much of the supply is in fact sanctioned Russian product and should be avoided.

The UKPC and wider ENplus®Management has also been inundated with reports of fake websites offering ENplus® wood pellets for sale, often at substantially discounted prices using well-known brand names. These websites are sometimes cloned from an existing website –not necessarily that of a wood pellet supplier –but crucially use the correct company name, address andENplus® Quality Seal of a certified Producer or Trader. We are currently aware of four such sites that have ‘offered’ UK-manufactured product for sale, two of which have impersonated the domain names of certified UK Producers by altering a couple of letters. To all intents and purposes these sites appear to be those of ENplus® certified companies selling ENplus® certified product.We would like to offer the following advice to our member companies:

  1. If you have an official website please provide us with the details, if you haven’t already done so, in order that we can add the details on the ENplus® and UKPC websites
  2. If you don’t have an official website please provide us with your permission to add your preferred email for sales. This will help customers get in touch with you directly and avoid scammers
  3. Publish information on your own website describing the dangers and encouraging vigilance and, if you have a database of customers, please warn them via email about potential scam practices
  4. If you have spotted a fake website that is either imitating your company or offering products for sale without your permission then there are a number of steps that you can take, including the following:
    • Emailing the site’s administrators, report the site to ICANN, contacting Google to de-index the site from search engines and contacting the service provider (the host or the CMS platform) who may be able to simply take the site down. A number of these points are addressed in a (sponsored) article at
    • If the website is fraudulently acting as another business andtaking payments then report it to the police online at
    • Contact to provide you with the information that has been shared with me by our member companies who have been involved in combatting these scams

The UKPC would like to offer the following advice to customers(see 3 above)

  1. Always check your supplier contact details (website/email) against the list of certified companies on the UKPC website at on theENplus® website at
  2. Don’t pay upfront to unknown suppliers
  3. If the price of the pellets seems too good to be true it almost certainly is!
  4. Be aware of falsified invoices with a replaced bank account as, sometimes, fraudsters use old invoices of the real supplier by simply replacing the bank account details
  5. Check the approved bag designs of the certified company on either the UKPC website and/or the ENplus® website down to the very last detail to be sure you are buying certified pellets. Some fraudsters will try to confuse you by replicating almost entirely the bag design of a certified producer or trader
  6. In case of doubt that you are not communicating with a real certified company, please forward your correspondenceto that the UKPCcan check and verify the identity of the company

In summary, please act with caution if you are considering buying wood pellets from a company you have not previously dealt with, and please communicate to your customersthat they should exercise caution too.

RHI Biomass Fuel Guidance – suspension of fuel quality requirements for wood pellet fuel only  


UK Statutory Instrument2022 No. 159 

ENERGYThe Domestic Renewable Heat Incentive Scheme and Renewable Heat Incentive Scheme (Amendment) Regulations 2022 

Please be aware that the Government has introduced a suspension of fuel quality for pellets only and came into force 23rd November 2022 for a period of up to 1 year.   This means that the fuel quality requirements for wood pellets for use in biomass boilers and plant where the owner receives Renewable Heat Incentive payments via OFGEM are not required while this suspension is in effect. 

In February 2022 Government introduced amended regulation requiring that any wood fuel with a Biomass Suppliers List (BSL) number must also meet the relevant quality standards as described in Regulation 4.  

Following an appropriate consultation process, made necessary by a global shortage of quality pellet supplies because of conflict between Russia and Ukraine, the UK Government published its response which concluded: 

We are grateful for the valuable responses to this consultation. The government now plans to implement a 12-month suspension to the fuel quality requirement for RHI participants using wood pellets specified in Schedule 4A, paragraph 2. We are confident that a 12-month suspension strikes the right balance to make additional supplies of wood pellets available for this winter. In turn it should also serve to mitigate against potential price rises due to a lack of supply. 

This temporary suspension will be enacted through secondary legislation and will apply to both the non-domestic and domestic RHI schemes. We will work with the Biomass Suppliers List (BSL) administrator to ensure that these pellets can be temporarily accepted on the List subject to compliance with other requirements. We will work with Ofgem to ensure that their compliance regime is adjusted to reflect the changes. We will work with Ofgem to update guidance for participants to be aware of the requirements stated in their emissions certificate when sourcing fuel. 

Additionally, we are considering bringing forward secondary legislation to give the Secretary of State the power to temporarily suspend the requirement for domestic and non-domestic RHI participants to use ENplus certified pellets. This power could be used in situations of a shortage of wood pellets in the domestic market, with agreement across government. Our commitments to improve fuel efficiency and air quality remain; therefore, ahead of using such power, we will engage with the biomass industry and consider potential impacts on air quality and fuel efficiency.” 

How does this affect pellet suppliers? 

The Government has introduced a suspension of fuel quality for pellets from 23rd November 2022 for a period of up to 1 year.  During this period, fuel suppliers will be able to register wood pellets on the BSL that meet the sustainability criteria but are exempt from the fuel quality requirements. Suppliers are encouraged to ensure that fuel quality remains an important consideration and they provide all relevant information to their customers to enable them to make an informed choice with regards what pellets their boiler can operate on and whether they may or may not have any issues.

How does this affect RHI participants? 

Fuel quality remains an important consideration for purchasers of pellet fuels for biomass boilers and plant.  

Boiler operation and efficiency 

Many smaller boilers in particular, rely heavily on the continued use of a specific grade or type of pellets specified by the boiler manufacturer and/or for effective and efficient operation. There may be manufacturers warrantee conditions for boilers under guarantee, where use of a specific fuel type is specified. 

Boiler emissions certificate 

As part of the RHI and NDRI approval process a specific fuel may have been specified on the boiler emissions certificate to control smoke emissions. Use of other grades of fuel may adversely affect the operation of the appliance and may mean that the emissions requirements in the Regulations are not met. See OFGEM Guidance as they are the Administrators of the financial incentive aspect of RHI.  

Larger boilers 

It is important to consider any fuel quality issues and warrantee provisions etc. Although many larger appliances and plant may tolerate a wider range of pellet grades, it is important to get appropriate specialist advice to be sure that your specific appliance can tolerate any intended grade of fuel.  

BSL Search 

Changes have been implemented to the BSL website to remove reference to fuel quality when searching for wood pellets. Following the suspension period, these references will be added back on to the website. 

It is hoped that operators choose appropriate fuels for their circumstances in the hope that if there are winter shortages there are appropriate quality pellets available in the market for those whose boilers need them.  

The full government consultation response can be viewed here.